Dear Friends of Full Access:
In our offices right now, as is true throughout the state, there is a lot of hustle and bustle. There are new forms for TNT payment systems. Clients and providers everywhere are doing more paperwork! We have been hosting trainings to fill out forms. We have hired extra people to manage all the boxes of paperwork. We mailed thousands of pieces of paper out the past two weeks and have as many coming back in. Here was one day of getting forms to process and send:
And here was one day of sending forms out for people to complete:
Everyone is struggling with all of these changes. We are getting hundreds of phone calls about all the paperwork and the payment system. Full Access staff are working long hours to make sure all the changes go okay. Everyone is pitching in to do what we can! And with all of this going on, we have moments that bring us to our knees– not about the paper, but about the people.
It has happened in our office many times in the past. This week one of our Personal Agents, Marie Sweeten, got a phone call about the death of her client Beth. I only met Beth once but I was very touched and inspired by her. Mostly what inspired me was how joyful she was to see Marie! These moments are precious and always a reminder of our mission and why we do what we do. As you can see by what Marie says, Beth has given her and all of us a gift that is long lasting:
One of my favorite parts of being a Personal Agent is the interactions I have with my clients. A couple months ago I had a meeting with Beth, my client of 8 years and one of the sweetest people I’ve ever known. Amidst all of the signing of the piles of required paperwork, Beth was excitedly telling me about her recent birthday. She was 29 now. Teasing her a little, I said “Ooh! You’re getting old!” But being her ever-positive self, she took that as a compliment, smiled and said “Thank you!” It made me laugh, but it was also eye-opening. Beth had more than her fair share of challenges, so for her, getting older was an accomplishment. She never let that get her down, though. She just radiated sunshine everywhere she went and with everyone she met.Beth died this week. That’s my least favorite part of being a Personal Agent. Losing people is never easy. It was a shock and it’s still sinking in. Never again will she greet me with multiple hugs and announce “This is my caseworker!” to everyone within earshot. I’ll miss those hugs, her smile and her positive energy. When I think of Beth, I’m reminded of this quote:“Let the people you love know it.Say it in your own way. But say it.You’ll brighten their day.And grow your heart connection.Life is short. Let your love be large.”[Karen Salmansohn]
Beth lived her life like this every day. If you were loved by Beth, you knew it. Every time I saw her, she brightened my day. She touched so many people in her short time on this earth. Her love was large and we are all better for having known her.